Here are a few answers to frequently asked questions about insurance. If you prefer to speak to someone directly, our Central Business Office is there for you with answers to your questions and concerns.
- Our staff includes a financial counselor who is available to answer your questions concerning insurance coverage.
- Hematoogy Oncology Associates of Illinois physicians are participating providers in most health insurance plans including Medicare.
- Please verify that your plan is one in which we participate. This includes verifying whether your plan will cover diagnostic radiology and laboratory services performed at our facilities. We accept assignment on all covered claims and file claims on your behalf, as well as to your secondary or supplemental insurance.
- Your insurance plan may require that you obtain a referral in order to see a physician and or participate in diagnostic testing. Please verify the specific requirements of your plan with your insurance carrier. Patients are responsible for ensuring that they have a valid referral for each visit.
How a financial counselor can help
Should you begin chemotherapy or radiation treatment, the financial counselor will help verify your insurance benefits and meet with you to review information obtained from your insurance carrier. An estimate of your financial liability, if any, will be discussed with you at this time.
Questions?
The staff at our Central Business Office can answer any billing questions. Representatives are available Monday through Friday from 8:00 AM to 4:30 PM. Please call (847) 585-7000 to speak to a representative, and we ask that you have your patient account number and physician name readily available.
